FAQ

Welcome! Here you'll find more information about our expertly crafted furniture, our brand values and our five-star customer service.

 

Our current estimate to complete production is approximately 6-8 weeks.

 

We are committed to being health and environmentally conscious of our products and practices. We have eliminated toxic materials often used in furniture manufacturing and are proud to offer thoughtfully made furniture that is better for you and better for the environment. You'll find initiatives across our company from our commitment to sourcing reclaimed wood, our energy and carbon offset programs, to the locally roasted organic coffee in our breakroom. We understand that what we do and how we do it makes a difference and we're constantly looking for new ways to make better choices.
 

Our process begins with sourcing healthy and beautiful pieces of reclaimed wood, cutting and planing, crafting, sanding, sealing and finishing your furniture with great care and attention to detail. We are not a large factory but a small family (veteran!) owned business in sunny Arizona and each piece is uniquely made by hand.

We offer three finish options; Natural, Espresso and Provincial. Every piece we make is available in these finishes, even if not shown in photos. Curate the perfect collection for your space by mixing and matching across our collections. Our furniture is designed with clean lines and made to be versatile and multi-functional. Need custom dimensions on something? Just let us know. 

 

How and where do you ship?

We ship free throughout the continental US. Please contact us for a delivery quote outside of this region. Our furniture is typically shipped UPS or major freight carrier with residential deliveries by appointment. We're glad to provide support during transit and are always responsible for your order until it arrives to you safely. 

 

Do you do custom work?

We offer customization of the pieces in our catalog and can often accommodate special orders for bars, reception desks, bookcases and more. We do not offer custom color matches, in-home design or installation. 

  

Where do you get your wood?

Our wood selection is sourced from within the USA and made up of several varieties, all genuine reclaimed wood. Each piece goes through a careful selection process and only beautiful, clean and healthy wood finds a place in our furniture. 

 

What does the wood feel like? Is it sealed?

Our reclaimed wood table tops are level, well sanded and protected with multiple coats of clear sealant. Although rustic by design, we invest a great deal of time in our finish and they are of great quality. Each table is a showcase of unique wood with unique history, hand selected to be a part of your furniture. 

 

What size stools fit my table? 

We offer three table heights across our catalog and they are Dining (30"), Counter (36") and Bar (42"). The general rule is for seating to be approximately 12" shorter than your table height. For example, your 42" height bar table would be best matched with 30" tall stools. We do not make chairs or stools but we do offer benches for dining height tables.

 

How do I care for my wood furniture?

Because we’ve built your furniture to be as durable as it is beautiful, it requires no special care except normal, regular cleaning, which you can do with a damp cloth. To clean tougher, grimier spots, add a small amount of skin-friendly liquid dishwashing soap, and wipe away excess soap with a damp cloth.

 

Do you have a physical store?

We have a small showroom in Phoenix, AZ but are currently closed to the public due to pandemic. We plan to re-welcome visitors in Fall of 2020. 

 

Do you offer rush services?

We do offer rush services for a fee on a very limited bases. Please contact us  with your needs. 

 

Do you make outdoor furniture?

Our reclaimed wood furniture is recommended for indoor use only.

 

What is your return policy?

Our custom pieces are built just for you and are final sale, but we strive to provide outstanding customer service. If we make a mistake, you can trust we'll make it right. Happy customers are our priority.

 

Need something else? 

Contact us here or email hello@kasecustom.