FAQ

Welcome! Here you'll find more information about our expertly crafted furniture, brand values and five-star customer service. 

 

Our current estimate to complete production is approximately 6-8 weeks.

 

We are committed to being health and environmentally conscious of our products and practices. We have eliminated many toxic materials often used in furniture manufacturing and are proud to offer thoughtfully made furniture that is better for you and better for the environment. 
 

Our process begins with sourcing healthy and beautiful pieces of reclaimed wood, cutting and planing, crafting, sanding, sealing and finishing your furniture with great care and attention to detail. We are not a large factory but a small family (veteran!) owned business in sunny Arizona and each piece is uniquely made by hand.

We offer three finish options; Natural, Espresso and Provincial. Every piece we make is available in these finishes, even if not shown in photos. Curate the perfect collection for your space by mixing and matching across our collections. Our furniture is designed with clean lines and made to be versatile and multi-functional. Need custom dimensions on something? Just let us know. 

 

How and where do you ship?

We ship free throughout the continental US. Please contact us for a delivery quote outside of this region. Our furniture is typically shipped UPS, FedEx or major freight carrier. We're glad to provide support during transit and are always responsible for your order until it arrives to you safely. 

 

Do you do custom work?

While we don't offer fully custom designs, we do customize the pieces in our catalog. If your idea is near to something we already make, or if you're not sure, feel free to send us an inquiry.

We do not offer custom color matches, in-home design or installation. 

  

Where do you get your wood?

We source our wood from many places within the USA. The wood we build with is all mixed variety so each piece of furniture will have different species worked into it. We do not guarantee inclusion or absence of any particular species, only that it is healthy and beautiful reclaimed wood.

 

What does the wood feel like? Is it sealed?

Our solid wood furniture is planed, well-sanded and sealed, but you may find texture, nail holes or other evidence of the wood's past life. Although rustic by design, we invest a great deal of time in our finish and they are of great quality. Each table is a showcase of unique wood with unique history, hand selected to be a part of your furniture. 

 

What size stools fit my table? 

We offer three table heights across our catalog and they are Dining (30"), Counter (36") and Bar (42"). The general rule is for seating to be approximately 12" shorter than your table height. For example, your 42" height bar table would be best matched with 30" tall stools. We do not make chairs or stools but we do offer benches for dining height tables.

 

How do I care for my wood furniture?

Because we’ve built your furniture to be as durable as it is beautiful, it requires no special care except normal, regular cleaning, which you can do with a damp cloth. To clean tougher, grimier spots, add a small amount of skin-friendly liquid dishwashing soap, and wipe away excess soap with a damp cloth.

  

Do you make outdoor furniture?

Our reclaimed wood furniture is recommended for indoor use only. While a protected patio may be suitable, a table left unprotected outdoors will most certainly become damaged 

 

What is your return policy?

Our custom pieces are built just for you and are final sale, but we strive to provide outstanding customer service. If we make a mistake, you can trust we'll make it right. Happy customers are our priority.

 

Learn more about our Policies by clicking here.

 

Need something else? 

Contact us here or email hello@kasecustom.