FAQ

Our current estimate to complete production and delivery is 8-10 weeks.
 

We ship throughout the continental US. Please contact us before ordering from outside the US mainland so we can provide an accurate shipping quote. We also offer free order pickup from our shop in Phoenix, AZ.

 

Our process begins with sourcing healthy and beautiful pieces of reclaimed wood, cutting and planing, crafting, sanding, sealing and finishing your furniture with great care and attention to detail. We are not a large factory but a small family (veteran!) owned business in sunny Arizona and each piece is uniquely made entirely by hand.

We offer three finish options; Natural, Espresso and Provincial. Every piece we make is available in these finishes, even if not shown in photos. Curate the perfect collection for your space by mixing and matching across our collections. Our furniture is designed with clean lines and made to be versatile and multi-functional. Need custom dimensions on something? Just let us know. 

 

How do you ship?

Small pieces ship USPS, FedEx or UPS and large pieces via major freight carriers. Freight is delivered to residential addresses by appointment. We're glad to provide support during transit and are always responsible for your order until it arrives to you safely. 

 

Do you do custom work?

We offer customization of the pieces in our catalog and can often accommodate special orders for bars, reception desks, bookcases and more. We do not offer custom color matches, in-home design or installation. 

  

Where do you get your wood?

Our wood is sourced from different places and made up of several varieties, all genuine reclaimed wood. Each piece goes through a careful selection process and only beautiful, clean and healthy wood finds a place in our furniture.  

 

What does the wood feel like? Is it sealed?

Our reclaimed wood table tops are even, well sanded and protected with multiple coats of clear sealant. Although rustic by design, we invest a great deal of time in our finish and they are of great quality. Each table is a showcase of unique wood with unique history, hand selected to be a part of your furniture. 

 

What size stools should I buy? 

We offer three table heights across our catalog and they are Dining (30"), Counter (36") and Bar (42"). The general rule is for seating to be approximately 12" shorter than your table height. For example, your 42" height bar table would be best matched with 30" tall stools. We do not make chairs or stools at this time but we do offer benches to match any of our dining height tables.

 

How do I care for my wood furniture?

At Kase Custom we are conscious of the products we use and generally avoid unnecessary chemicals in both our wood shop and home. We suggest wiping the wood with a soft cloth dampened with warm water. Adding a bit of white vinegar and olive oil is a great non-toxic furniture polish. 

 

Do you have a physical store?

We have a small showroom in Tempe, AZ and welcome visitors M-F 7am-5pm. Although not a formally designed showroom, you'll usually find several examples of our pieces on display as well as a limited selection of furniture to purchase. 

 

Do you offer rush services?

We do offer rush services for a fee on a very limited bases. Please contact us  with your needs and we’ll do our best to help. 

 

Do you make outdoor furniture?

Our reclaimed wood furniture is recommended for indoor use only.

 

What is your return policy?

Our custom pieces are built just for you and are final sale, but we strive to provide outstanding customer service. If we make a mistake, you can trust we'll make it right. Happy customers are our priority.

 

Need something else? 

Contact us here, email hello@kasecustom or call 480-275-4445.