Shipping & FAQ
How do you ship?
Many smaller pieces ship USPS, FedEx and UPS. We ship larger items via both major freight carriers and independent shippers. Your shipping method will depend on what you order and your delivery destination. We are always responsible for your order until it arrives to you safely.
Do you do custom work?
We offer customization of the pieces in our product line and can often accommodate special order of similar designs. We do not offer in home design or installation.
Can I pick up my order in AZ?
You’re always welcome to pickup an order free of charge from our Tempe shop during our business hours. We also provide a discounted local delivery.
Where do you get your wood?
Our wood is sourced from many different places and is made up of several varieties. You may find siding, decking, fencing, deconstructed furniture, shipping pallets, barn wood or whatever else we can get our hands on. Our wood goes through a careful selection process and only beautiful and healthy pieces find a place in our furniture.
What does the wood feel like? Is it sealed?
Our wood table tops are well sanded and sealed and, although rustic by design, we invest a great deal of time in our finish. The pieces are full of character and no two will ever be exactly alike. They are beautifully done and finished to look natural, showcasing each unique piece of wood hand selected to be a part of your furniture.
How do I care for my new furniture?
We suggest washing the furniture with a soft cloth dampened with warm water.
Do you have a showroom?
We do have some examples of our work available to see and welcome you to visit our small shop in Tempe AZ. We welcome visitors M-F 8am-12pm.
Is anything available to ship right away?
Do you offer rush services?
We are able to accommodate rush services on a very limited basis. Please Contact us with your needs and we’ll do our best to help.
Do you make outdoor furniture?
Our reclaimed wood furniture is recommended solely for use indoors.
What is your return policy?
Our custom pieces are built just for you and are final sale, but we strive to provide outstanding customer service and if we make a mistake, we'll do our best to fix it. Happy customers are our priority.