Legal Policies
Shipping Policy
Full Policy: https://kasecustom.com/policies/shipping-policy
All Kase Custom furniture is handmade to order and ships according to our current build time, listed in the homepage banner and our FAQs.
Standard shipping is complimentary within the contiguous United States and calculated at checkout for other destinations. We ship worldwide — email hello@kasecustom.com for a quote if your destination isn't available at checkout. Canadian orders are fulfilled through our international shipping partner, who serves as merchant of record.
Larger pieces ship by freight, delivered by appointment at curb level. Curbside delivery does not include carrying furniture into a building or to an upper floor. White Glove delivery is available for $250 per order in most contiguous U.S. locations.
Because our pieces are large and made to order, please confirm before ordering that your delivery path can accommodate them. Full details, including delivery access requirements and re-delivery terms, are in the complete Shipping Policy.
Return & Refund Policy
Full Policy: https://kasecustom.com/policies/refund-policy
Every Kase Custom piece is built by hand and made to order. Once an order is confirmed, production begins promptly, and we are unable to accept cancellations, changes, or returns.
Inspecting Your Delivery
Every piece leaves our woodshop packed to arrive in pristine condition.
Freight deliveries: Look over the pallet and packaging before the driver leaves. If you see damage to the outer packaging, note it on the delivery receipt before you sign, even if the piece inside appears fine. That note is what makes a freight claim possible.
Parcel deliveries: Photograph the box before opening if there's any visible damage.
Both: Unbox within 48 hours and look your piece over. Tell us within 5 days of delivery if anything isn't right. Email hello@kasecustom.com with photos and we'll respond within 2 business days. Keep the packaging until everything is settled.
Reaching out after that window doesn't leave you without recourse — email us and we'll see what we can do. But shipping claims run on carrier deadlines we can't extend, so the sooner we hear from you, the more we can do.
If you have concerns at any point in the life of your piece, our support team is here to help — see The Kase Lifetime Guarantee
Lifetime Guarantee
Full Policy: https://kasecustom.com/pages/lifetime-guarantee
Every piece we build carries our Lifetime Guarantee, good for the life of the furniture. It covers structural failure of the top or base, joint separation, weld or hardware failure, and finish delamination — the same coverage whether the piece lives in a home or a restaurant.
Under this guarantee we repair or replace. Coverage applies to the original purchaser and transfers to a family member or friend with the original purchaser's name and order number. It excludes surface wear, water damage, normal wood movement, outdoor use, improper storage, and repair or alteration by anyone other than Kase Custom.
Claims go to hello@kasecustom.com, and we respond within 2 business days. Full terms, including conditions of coverage and freight, are in the complete policy.
Terms of Service
Full Terms: https://kasecustom.com/policies/terms-of-service
By purchasing from Kase Custom or using our website, you agree to our Terms of Service. Key points:
Handmade, Made-to-Order Production — Production begins once an order is placed, and orders cannot be changed or cancelled.
Accuracy of Information — We strive for accuracy but do not guarantee product images, descriptions, or pricing will be error-free.
Billing & Order Management — We may refuse or limit orders at our discretion. You agree to provide accurate contact, billing, and shipping information.
Use of Website — You may not use the website or our products for unlawful purposes, or attempt to harm or disrupt site functionality.
Limitation of Liability — Kase Custom is not liable for indirect or consequential damages. Where allowed by law, liability is limited to the amount paid for your order.
Governing Law — These terms are governed by the laws of the State of Arizona. Orders placed through our international shipping partner, who serves as merchant of record for those transactions, are governed by that partner's terms and applicable law for the destination.
Privacy Policy
Full Privacy Policy: https://kasecustom.com/policies/privacy-policy
Kase Custom values your privacy. We collect only the information necessary to process orders, support your customer experience, and improve our services.
- We do not sell personal information
- Data is used only for order fulfillment and customer communication
- Transactions are encrypted and securely processed
- You may request access to, or deletion of, your information at any time
Our store is hosted on Shopify, which processes customer information to power our online store. See the Shopify Consumer Privacy Policy.
Questions about any policy?
Kase Custom
hello@kasecustom.com
480-275-4445
432 South Robson, Mesa, AZ 85210
United States