Legal Policies
Kase Custom – Legal Policies
Below you’ll find an overview of all customer policies for Kase Custom, including our Shipping Policy, Return & Refund Policy, Terms of Service, and Privacy Summary. For full details, you may visit the dedicated policy pages linked throughout.
Shipping Policy
Full Policy: https://kasecustom.com/policies/shipping-policy
All Kase Custom furniture is handmade to order and ships according to our current build time. The most accurate lead time is always listed in the homepage banner and in our FAQs.
Complimentary Delivery – USA
We offer complimentary delivery within the Contiguous United States. Orders ship via curbside freight delivery or FedEx/UPS Ground depending on your location.
Shipping to Canada
Shipping to Canada is available for a flat fee based on order total. This fee will appear at checkout.
Transit Times
USA: typically 3–8 business days
Canada: typically 6–10 business days
You’ll receive an email when your order is prepped for shipment.
FedEx/UPS shipments include tracking; freight shipments require a delivery appointment once the order reaches your local terminal.
White Glove Delivery
White Glove service is available in most U.S. locations for $250 and includes room-of-choice delivery, unpacking, placement, assembly, and removal of packaging.
If White Glove service is unavailable in your area, we will contact you with alternatives and refund the fee.
Shipping Terms
All orders are shipped under DAP (Delivered At Place) Incoterms. We remain responsible for your shipment until delivery. If any issues arise, contact us and we will coordinate with the carrier on your behalf.
Return & Refund Policy
Full Policy: https://kasecustom.com/policies/refund-policy
Every Kase Custom piece is built by hand and made to order. Once an order is confirmed, production begins promptly, and we are unable to accept cancellations, changes, or returns.
If you have concerns at any point in the life of your piece, our support team is here to help at hello@kasecustom.com.
Damages & Issues
Please inspect your order upon arrival. If your piece is defective, damaged, or incorrect, contact us immediately so we can assess the issue and make it right.
Terms of Service (Summary)
Full Terms: https://kasecustom.com/policies/terms-of-service
By purchasing from Kase Custom or using our website, you agree to our Terms of Service. Key highlights include:
Handmade, Made-to-Order Production
Production begins once an order is placed, and orders cannot be changed or cancelled.
Accuracy of Information
We strive for accuracy but do not guarantee product images, descriptions, or pricing will be error-free.
Billing & Order Management
We may refuse or limit orders at our discretion. You agree to provide accurate contact, billing, and shipping information.
Use of Website
You may not use the website or our products for unlawful purposes, or attempt to harm or disrupt site functionality.
Limitation of Liability
Kase Custom is not liable for indirect or consequential damages. Where allowed by law, liability is limited to the amount paid for your order.
Governing Law
These terms are governed by the laws of the State of Arizona.
Privacy Policy (Summary)
Full Privacy Policy: https://kasecustom.com/policies/privacy-policy
Kase Custom values your privacy. We collect only the information necessary to process orders, support your customer experience, and improve our services.
Key Points
We do not sell personal information.
Data is used only for order fulfillment and customer communication.
Transactions are encrypted and securely processed.
You may request access to, or deletion of, your information at any time.
Contact for All Policy Questions
Kase Custom
hello@kasecustom.com
480-275-4445
432 South Robson
Mesa, AZ 85210
United States
