What to Expect When Buying Custom Wood Furniture
The Challenge of Choice
When you’ve decided to go for a custom piece of wood furniture, the decision often comes with a tinge of overwhelm. Options abound, and many companies offer beautiful work. So how do you know who is right for you? The decision may be less about style alone and more about values, clarity, and trust in the builder's process.
We’re here to outline our process, to be as transparent and supportive as possible so you feel more confident in both the final outcome and the steps along the way.
Two Simple Ways to Design
The Direct Route
Some customers know exactly what they want. If that’s you, our website makes it simple: choose your piece, select your dimensions, finish color, and any add-ons, and check out directly online.
The Assisted Route
Others prefer to talk it through, or at least confirm dimensions are ideal for their space, first. That’s where our complimentary Design Help comes in. In a short call or email exchange (your preference), we’ll listen to your needs, share recommendations, and help you map out your exact plan. From there, you’ll still complete your order on our website, just with added clarity and confidence.
A Process That Balances Craftsmanship and Clarity
Customization Made Simple
Our product pages walk you through the essentials: dimensions, finish colors, and optional add-ons. And if your project calls for more? That’s also what Design Help is for.
Timelines You Can Plan Around
While a lot of custom furniture builds hover around 12–16 weeks, our average build time is 6–8 weeks. This balance allows us to uphold heirloom-level craftsmanship while delivering in a timeframe that fits today’s pace of life.
Just as importantly, we know your furniture is often part of a larger story. Maybe you’re moving into a new home, wrapping up a renovation, or opening a business. We can work with you to coordinate timing so your piece arrives when it’s needed most. Simply add a note at checkout with your timeline request, and we’ll factor it in as we plan your build and delivery.
While we can’t guarantee delivery faster than our current build times, we will always do our best to align with your needs. And, on the other hand, if your piece is finished ahead of your schedule, we’re glad to hold it for a later delivery date, so it’s ready when you are. You can read more about timing on our FAQs.
Communication Along the Way
Every order is confirmed at checkout, and you’ll always hear from us when it’s time to arrange delivery. Customers who opt in to receive marketing emails will also receive additional updates along the way. If you don’t opt in, you’ll still receive all essential confirmations and delivery details, ensuring you’re informed of the key happenings.
Delivery: Two Options
When you place your order, you’ll select between two delivery options:
Standard Delivery
- Your order ships via FedEx, UPS or freight, depending on the size of your order and delivery area.
- If you’re assigned a freight delivery, the carrier will contact you to schedule a delivery day and time window.
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Furniture is delivered curbside (the end of your driveway or street-side).
- You’ll be responsible for moving the item into your home or business, unpacking, and any setup. (Tip: If assembly is required, this is noted in the product details on the product page—along with an assembly guide so you can get a sense of what’s involved).
White Glove Delivery
- A premium offering for a more seamless delivery and install experience.
- Includes delivery inside your home or business, unpacking, assembly, and removal of all packaging materials.
- Ideal if you’d prefer or need to avoid the logistics of moving and assembling furniture yourself.
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Can be added to your order at any time before your order ships, in case you decide it’s the right fit later on.
Learn more about what’s included in White Glove Delivery.
What Sets Us Apart
Craftsmanship with Integrity
Handmade in our Phoenix wood shop, every piece begins with reclaimed wood chosen for strength, beauty, and sustainability.
Sustainability at Our Core
We give new life to reclaimed materials, reducing waste while honoring the story the wood already carries.
Customer-First Experience
Whether you order entirely on your own or with our Design Team’s assistance, the process is intended to be clear, supportive, and a simplified approach to custom wood furniture.
Timelines That Work With Your Life
Craftsmanship can’t be rushed, but it should also meet you where you are. Our average build time of 6-8 weeks reflects our commitment to both heirloom quality and honoring what the wait can feel like when you’re eager for your new furniture.
And if you’re planning around a move, renovation, or business opening, we’ll do our best to align with your schedule.
The Big(ger) Picture
Choosing custom furniture is a meaningful investment. Beyond dimensions and finishes, you’re also choosing a philosophy: one of craftsmanship, care, and connection.
Whether your final decision leads to Kase Custom or another like-minded maker, our goal is to help you navigate the journey with more confidence. Because custom furniture is about more than what you buy, it’s also about how it’s made, and how it will live with you for decades to come.
Learn More About Our Commitment →